Blog

My musings on MR and work related topics of interest.

Auto-transcription. Is it good enough?more_vert

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Auto-transcription. Is it good enough?close

Here I discuss the abilities of automated transcription. Are we at a point where it is accurate enough to provide values and what is that current value proposition?

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Case Study: An ops process for a small businessmore_vert

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Case Study: An ops process for a small businessclose

In this blog I provide a case study on how advances in technology allows for development, and future proofing, of an ops process for a small business within a limited budget. I discuss the key drivers and the approach taken using examples from my employment background.

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Qualtrics
Reviewmore_vert

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Qualtrics Reviewclose

Qualtrics has become a major player in the Market Research sphere. Here I discuss my own experiences with using Qualtrics for survey design and panel management.

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The Death of the Call Centre?more_vert

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The Death of the Call Centre?close

Google recently demonstrated their smart assistant holding a telephone conversation with a human receiver in order to make an appointment. Does this technology have implications for computer assisted interviewing and the future of the traditional call centre?

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How technology has driven a re-imagined workspacemore_vert

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How technology has driven a re-imagined workspaceclose

How has technology driven a change in the established idea of a workspace? What are the benefits and pitfalls to employer and employee?

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Don't forget the user!more_vert

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Don't forget the user!close

Don't forget the user! UX is key to IT project success. Avoid common pitfalls and don't forget the user!

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