Here I discuss the abilities of automated transcription. Are we at a point where it is accurate enough to provide values and what is that current value proposition?
In this blog I provide a case study on how advances in technology allows for development, and future proofing, of an ops process for a small business within a limited budget. I discuss the key drivers and the approach taken using examples from my employment background.
Qualtrics has become a major player in the Market Research sphere. Here I discuss my own experiences with using Qualtrics for survey design and panel management.
Google recently demonstrated their smart assistant holding a telephone conversation with a human receiver in order to make an appointment. Does this technology have implications for computer assisted interviewing and the future of the traditional call centre?
How has technology driven a change in the established idea of a workspace? What are the benefits and pitfalls to employer and employee?
Don't forget the user! UX is key to IT project success. Avoid common pitfalls and don't forget the user!